Terms of Service

Queen K.O.K.O Boutique is a luxury modest women's fashion brand operating through its online store at queenkoko.store. We are dedicated to providing an elevated, faith-centered shopping experience for women across the United States and internationally.

These Terms of Service apply to all visitors, customers, and users of our website, regardless of whether a purchase is made.

• Our website and services are open to customers in the United States and internationally, subject to applicable local laws and shipping availability.
• You must be at least 18 years of age to place an order or create an account. If you are under 18, you may only make a purchase with the involvement and consent of a parent or legal guardian.
• By using our website, you represent and warrant that you meet the eligibility requirements above and that all information you provide is accurate and truthful.
• Queen K.O.K.O reserves the right to refuse service to anyone at any time, for any reason, at our sole discretion.

You may shop with Queen K.O.K.O by creating an account or checking out as a guest. Both options are available at your discretion.

• If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• Please notify us immediately through queenkoko.store if you suspect any unauthorized use of your account.
• Queen K.O.K.O is not liable for any loss or damage arising from your failure to protect your account information.
• We reserve the right to suspend or permanently close any account found to be in violation of these Terms of Service without prior notice.

• All product descriptions, images, and pricing on queenkoko.store are as accurate as possible. However, Queen K.O.K.O reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
• Prices are listed in U.S. dollars and are subject to change without notice. International customers are responsible for any currency conversion fees charged by their bank or payment provider.
• Product availability is not guaranteed. Items may be discontinued, go out of stock, or be modified at any time. In the event an ordered item becomes unavailable after purchase, we will contact you promptly with options.
• Product images are for illustrative purposes. Slight color variations may occur due to screen display differences and are not considered defects.

Queen K.O.K.O accepts all payment methods made available through Shopify Payments, which may include credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and buy now pay later options such as Afterpay or Klarna, where available.

• Full payment is required at the time of purchase for all standard orders. Pre-orders require full payment upfront as outlined in our Pre-Order Guidelines.
• All transactions are processed securely through Shopify's encrypted payment system. Queen K.O.K.O does not store your full payment card details.
• By submitting your payment, you confirm that you are authorized to use the payment method provided and that the billing information is accurate.
• Queen K.O.K.O reserves the right to cancel any order if payment is declined, suspected to be fraudulent, or flagged by our payment processor.

• Queen K.O.K.O may offer promotional discount codes and loyalty rewards from time to time at our sole discretion.
• Discount codes must be applied at checkout. Codes cannot be applied retroactively to completed orders under any circumstances.
• Only one discount code may be applied per order unless otherwise stated.
• Discount codes are non-transferable, have no cash value, and may not be combined with other offers unless explicitly stated.
• Queen K.O.K.O reserves the right to expire, modify, or cancel any promotion, discount code, or loyalty reward at any time without prior notice.
• Any discount applied to a purchase will not be refunded in the event of a return. Only the amount paid after the discount will be eligible for refund, in accordance with our Return Policy.
• Abuse of promotional codes or loyalty rewards — including but not limited to creating multiple accounts to claim offers — will result in permanent account suspension and cancellation of all associated rewards.

• Placing an order on queenkoko.store constitutes an offer to purchase. A binding contract is only formed once Queen K.O.K.O sends an order confirmation via email or text.
• We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, or violations of these Terms.
• If your order is cancelled after payment has been received, a full refund will be issued to your original payment method within 3–5 business days.
• You are responsible for providing accurate shipping and contact information. Queen K.O.K.O is not liable for orders that are delayed, lost, or undeliverable due to incorrect information provided at checkout.

All shipping and return terms are governed by our separate Shipping & Return Policy, available at queenkoko.store. That policy is incorporated into and forms part of these Terms of Service.

Key points include: standard shipping of 7–14 business days, a 7-day return window after delivery, refunds processed within 3–5 business days, and free return shipping covered by Queen K.O.K.O for eligible items.

Queen K.O.K.O welcomes honest product reviews from verified customers. By submitting a review or any other user-generated content on our website, you agree to the following:

• Your review must be truthful, based on your genuine experience, and must not contain hate speech, profanity, discriminatory language, or false claims.
• You grant Queen K.O.K.O a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and share your review or content for marketing and promotional purposes.
• Reviews may not include personal information about other individuals, spam, or promotional content for competing brands.
• Queen K.O.K.O reserves the right to remove any review or user content that violates these Terms or that we deem inappropriate, without notice or obligation to explain.
• Submitting false, malicious, or defamatory reviews intended to harm Queen K.O.K.O's reputation may result in permanent account suspension and potential legal action.

All content on queenkoko.store — including but not limited to the Queen K.O.K.O name, logo, branding, photography, product descriptions, written copy, and design elements — is the original intellectual property of Queen K.O.K.O and is protected by applicable copyright and trademark laws.

• You may not reproduce, copy, republish, upload, transmit, or distribute any content from this website without express written permission from Queen K.O.K.O.
• Unauthorized use of our intellectual property may result in legal action.
• Any feedback, suggestions, or ideas you submit to us become the property of Queen K.O.K.O and may be used without compensation or attribution to you.

When using queenkoko.store, you agree not to:

• Use our website for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorized access to any part of our website, systems, or customer data.
• Submit fraudulent orders, use stolen payment information, or engage in any form of financial fraud.
• Initiate chargebacks without first contacting Queen K.O.K.O and attempting to resolve the issue in good faith.
• Harass, threaten, or engage in abusive conduct toward Queen K.O.K.O staff or other customers.
• Use automated tools, bots, or scrapers to access or collect data from our website without permission.
• Impersonate Queen K.O.K.O, its staff, or any other person or entity.

• Queen K.O.K.O reserves the right to permanently suspend or terminate any customer account — with or without notice — for violations of these Terms of Service, fraudulent activity, chargebacks, harassment, or any conduct deemed harmful to our business or community.
• Suspended accounts will lose access to any accumulated loyalty rewards, discount codes, and purchase history.
• Permanently banned customers may not create new accounts using different information. Attempts to circumvent a ban will result in escalation, including potential legal action.
• If you believe your account was suspended in error, you may contact us through queenkoko.store to submit an appeal. All decisions are final at Queen K.O.K.O's discretion.

• Queen K.O.K.O reserves the right to modify, suspend, or discontinue any product, service, feature, or aspect of our website at any time.
• Where feasible, we will provide reasonable notice to active customers before significant changes take effect — via email, text, or a notice on our website.
• Queen K.O.K.O will not be liable to you or any third party for any modification, suspension, or discontinuation of services, provided reasonable notice has been given where applicable.

Our website and all content, products, and services are provided on an "as is" and "as available" basis. Queen K.O.K.O makes no warranties, express or implied, regarding the accuracy, reliability, or availability of our website or products.

• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
• We do not guarantee that product descriptions, pricing, or other content is always accurate, complete, or current.
• To the fullest extent permitted by law, Queen K.O.K.O disclaims all warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

To the fullest extent permitted by applicable law, Queen K.O.K.O and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services — including but not limited to loss of data, loss of profits, or personal injury.

In no event shall Queen K.O.K.O's total liability to you exceed the amount paid by you for the specific order or transaction giving rise to the claim.

These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes arising from or related to these Terms, your use of queenkoko.store, or any purchase made through our store shall first be attempted to be resolved informally by contacting us directly through our website.

• If an informal resolution cannot be reached, disputes shall be resolved through binding arbitration or small claims court, as applicable.
• You agree that any dispute resolution will be conducted on an individual basis and not as part of a class action or collective proceeding.
• Nothing in this section limits either party's right to seek injunctive or other equitable relief in a court of competent jurisdiction where appropriate.

Our website may contain links to third-party websites or services, including but not limited to social media platforms, payment processors, and shipping carriers. These links are provided for your convenience only.

• Queen K.O.K.O does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party website.
• Your use of any third-party platform is governed solely by that platform's own terms and policies.
• We encourage you to review the terms and privacy policies of any third-party service you use in connection with your Queen K.O.K.O purchase.

Queen K.O.K.O reserves the right to update or modify these Terms of Service at any time to reflect changes in our business, legal requirements, or Shopify platform policies. The "Last Updated" date at the top of this page will be revised with each change.

Where changes are material, we will make reasonable efforts to notify active customers via email or a notice on our website. Continued use of queenkoko.store after any update constitutes your acceptance of the revised Terms.